When you box up goods to ship to your Customers, you've created a package. In Cohub, packages are associated with Shipments, and a Shipment can have one or multiple Packages.  


How to Create a Package:

A Package is created from a Shipment - either from the list of Shipments on the shipping board, or from a the Shipment show page:

A Package requires dimensions and weight. If you have set up commonly used Box Sizes, you can select one from the list on the Package screen to save time.    

Otherwise, enter the Package Length, Width, and Height manually. Enter the weight of the entire package - including packing materials - in the Weight field. 

You can enter optional Delivery Options on a package:

  • Saturday Delivery - Returns Saturday shipping rates in the list of rates for the package
  • Hazardous Materials - None, ORM-D, or Limited quantity. ORM-D is a marking that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Limited Quantity identifies shipments with small quantities of certain hazardous materials (e.g., select paints, solvents, cosmetics, automobile supplies, fuels, and fuel additives)
  • Label Date - can be used if you want the label to have a date other than today. Can be used if Packages are being prepared in advance for a later ship date.
  • Insured Amount - The amount of the package that needs to be insured.  For more about package insurance, see here.
  • Delivery Confirmation - Adult Signature, Signature, or No Signature. If no value is selected, default is No Signature.  
  • Handling Instructions - This is to designate special instructions for the carrier like "Do not drop!".

If the shipping charge from the Sales Order is to be billed to the Customer's Carrier Account, and those details were included on the Sales Order, then the Carrier Account and Account Number to be billed will be automatically filled in on the package in the Third Party Billing section. If the account information was not entered on the order, but the Shipment does need to be billed to a third party account, just enter the info manually, and all Shipping Rates for the package will come back as $0.00.

Printing a Label:

When printing a label from the browser, a full page print will be sent to a network attached printer just like any document printed from a browser. A label can be printed from the Packages list on the Shipment page, or from the Package window when being created.

When the label is printed, a tracking number is generated and applied to the Packages list on the Shipment page, and is also visible on the Sales Order page for reference. The cost of the package is shown, too.

Manual Tracking Entry:

If you have a tracking number from a Carrier that did not come from within Cohub (i.e. you negotiated a rate with a 3PL and didn't deal with a Carrier directly), and you still want to enter a tracking number on the package to be sent to the Customer, use the "Manual Tracking Entry" tab on a Package. Optionally, cost can be entered if you want to be able to audit at a later time.

Package Refunds:

If a package has already been created and a refund needs to be requested, click the red "Refund" button on the Packages list. If the carrier is Fedex or UPS the refund is not necessary, because those carriers do not charge for the Package until they are picked up from you. USPS charges you for the full shipment at the time the tracking number is generated, so in order to not get charged for those shipments, you do need to request a refund.

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