Cohub will generate and send emails about the activities and performance of your company. Some are automatic when an action is performed, some are daily reports, and some can be generated manually within Cohub. These emails will be sent from or received by the email addresses designated in the tenant's General Settings.

Emails Sent from Cohub to Company Email Address

  • Low Inventory Notifications: A daily report of items in Inventory that are less than their DQOH (Desired Quantity on Hand) or are showing a negative inventory.
  • Product State Changes: An email alert that automatically goes out when a Product/Variant's state is changed (when it is activated, de-activated, or deleted).
  • Price Changes: An email is sent out any time a Product or Variant's price or cost is updated in the system.
  • New Product Reviews: A notification that a product review has been added by a customer and is ready for assessment and publication.
  • Purchase Orders: A copy of a Purchase Order that has been placed. Can be sent by going to a previously acknowledged PO and clicking the envelope icon at the top right/"Email Vendor Receipt".
  • Purchase Order Vendor Acknowledgements: A copy of the Purchase Order email sent to your Vendor with a form requesting their acknowledgement of the PO.
  • Amazon Order Placed: Email alert that an order has been placed from your Amazon store.
  • Order Shipping from Alternate Location: An alert that an order is shipping from a Location other than the one geographically closest to the destination, due to inventory/availability.
  • Out of Stock: Sent when an order is placed but none of your Locations has enough inventory to fulfill the shipment.
  • Fraudulent Order Reviews: An email notification that a placed sales order is waiting In Review awaiting further evaluation due to suspected fraudulent activity.

Emails Sent from Company Email Address to Customers

  • Password Reset Requests: Email with link/instructions for password reset sent to a customer when requested for forgotten logins from your e-commerce site.
  • Abandoned Cart Notifications: Sent to customers asking them to complete a pending sales order if they put items in their cart on your company's website more than 24 hours earlier, but did not purchase. If activated, they are sent automatically by Cohub, which will check for Abandoned Carts every 15 minutes and generate the emails. Find out more about Abandoned Carts here.

Emails Sent from Cohub to the Sales Order Email Address

  • Sales Order Receipts: A copy of the receipt for any new sales order, the same that goes to the customer's email at the time it is placed.
  • Sales Order Updates: Changes made to a Sales Order after it is placed but before it is completed.
  • Past Due Customer Orders: Alert that is sent when an invoice customer that is marked past due on payments places a new sales order.

*if Sales Order Email field is blank, the Company Email address will be used

Emails Sent from the Sales Order Email Address to Customers

  • Sales Order Receipts: When a sales order is placed, a receipt with items and totals is sent automatically to the customer's email address. You can also manually send a receipt to any email address at any time from the Sales Order page in Cohub.
  • Tracking Emails: Tracking numbers and links/info are automatically sent to the customer when a Package is added to a Shipment and a label/tracking number is created.
  • Sales Order Updates: If a change is made to a Sales Order after it is placed but before it is completed, you can manually send an email update reflecting these changes from the Sales Order in Cohub. Click the envelope icon in the top right, ┬áselect "Email Update" and enter any email addresses. There is also a field to enter the reason or a summary of changes that will be reflected in the update email.

*if Sales Order Email field is blank, the Company Email address will be used

Emails Sent from Cohub to the Invoicing Sender Email Address

  • Sales Order Invoices: A blind carbon copy of the customer's invoice email.
  • Past Due Invoice Notifications: A blind carbon copy of the past due invoice notice sent to the customer.

*if Invoicing Sender Email field is blank, the Company Email address will be used

Emails Sent from the Invoicing Sender Email Address to Customers

  • Sales Order Invoices: When a sales order with a payment method of "invoice" is completed, the invoice will automatically be emailed to the customer account's invoice email address. Includes all order information, due dates, a downloadable PDF, and a link to pay the invoice online.
  • Past Due Invoice Notifications: If there is an open balance on a customer invoice one week past its due date, they will get another copy of the invoice noting the past due status. This email will continue sending once a week until payment is applied to cover the full balance.

*if Invoicing Sender Email field is blank, the Company Email address will be used

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